New updates are added at the end of this story…
The original story (released June 14, 2021) follows:
In case you’re trying to figure out why Cox’s Internet is down or not working, you might find comfort in the fact that you’re not the only one facing an issue with the service.
A quick look at the microblogging site – Twitter – indicates that many others are affected by the same problem.
According to user reports, they have not been able to access the internet properly as the speed has drastically decreased or the internet is not working at all.
For a quick look, here’s how some of the complainants define the issue:
Well my internet has been slow and laggy all day and it has been working terribly lol and it’s been over 12 hours and Cox said they are still working on it (Source)
@CoxHelp no internet no cable but just got an update my Cox bill is due in seven days. Straight shaded (Source)
Smh my cox internet has slow internet outage while i have gigablast (Source)
Down detector — a popular service that provides real-time outage information — also conveys that Cox Internet is actually experiencing a glitch in regions like Phoenix and Tucson, as can be seen in the image below:
Any official word on this? Fortunately, Cox’s customer support on Twitter has responded to several reports of the issue stating that they are aware of it and are working on a fix.
As it turns out, the outage is due to a pole catching fire in the Phoenix area according to company media.
I’m sorry to hear that your service has been impacted. Sounds like you’re in the Phoenix area. We are aware of the issues and are waiting for SRP to repair a fire damaged pole that impacted multiple suppliers. Once we are cleared to work, we will do everything we can to restore service as soon as possible (Source)
Rest assured, we are keeping a close eye on all related developments and will update this page with relevant information as soon as we find any.
So, in case you come across the issue discussed here, we suggest you mark the page with a book to stay informed about all the latest developments.
Click/tap to view older updates
Update 1 (June 24, 2021)
14:04 (IST): Cox is down again according to multiple reports and Down Detector. While the new reports have subsided significantly, there are still a few streams that indicate the problem hasn’t yet been resolved.
Update 2 (April 12, 2022)
1:25 pm (IST): It seems that many users are facing internet cox issue in some area. Reports on Downdetector and Fing indicate that the outage has been going on for nearly half an hour at the time of this update.
There is currently no official news on the outage.
Update 3 (April 13, 2022)
16:23 (IST): Downdetector now suggests that Cox’s recent internet outage is apparently fixed.
Update 4 (April 19, 2022)
14:11 (IST): New reports on Downdetector indicate that Cox’s Internet subscribers are once again facing problems with the Internet provider. The company’s support team has not yet acknowledged any outages at this time.
Update 5 (April 22, 2022)
16:09 (IST): While the service was restored on April 19 itself, new reports on Downdetector suggest that users are once again facing problems.
Update 6 (April 26, 2022)
2.30pm (IST): New user reports on Downdetector e Chirping they suggest that Cox’s internet is down again or not working for many.
Update 7 (April 29, 2022)
16:33 (IST): According to a report on Downdetector, the recent breakup with Cox has now been resolved.
Update 8 (June 7, 2022)
14:12 (IST): Many Cox Internet users are reporting Chirping that I am unable to use the service.
Update 9 (June 8, 2022)
15:54 (IST): According to reports on Downdetector and ChirpingMany users are still experiencing issues with Cox Internet.
19:40 (IST): User reports on Downdetector now suggest that the recent outage with Cox Internet has been fixed.
Update 10 (July 19, 2022)
18:20 (IST): User reports on Downdetector suggest that the recent outage with Cox Internet has now been fixed.
Update 11 (July 22, 2022)
11:46 (IST): Users have adopted Chirping to report that Cox is currently inactive or not working for them. Furthermore, reports on Downdetector also convey the same.
17:45 (IST): According to reports on Downdetector, the recent breakup with Cox has now been resolved.
Update 12 (November 2, 2022)
1:46 pm (IST): Cox’s Internet subscribers, mainly in Arizona, are reportedly facing problems with the service.
@CoxComm At least the third outage in a week. 13+ hours on Thursdays, 2 outages (unless never canceled) in the last 12 hours. How is this considered acceptable nowadays? (Source)
@CoxHelp what’s going on? Internet does not work. Any breaks in 85284?! (Source)
The company has yet to publicly acknowledge the ongoing outage.
Update 13 (November 9, 2022)
1:25 pm (IST): Many Cox subscribers are now reporting (1, 2) that the service is currently down or not working for them.
Update 14 (November 10, 2022)
19:29 (IST): The recent break with Cox seems to have cleared up as we have not seen any new reports.
Update 15 (November 29, 2022)
14:01 (IST): Multiple reports on Chirping and Downdetector suggest that Cox is currently down or not working for a section of users.
19:30 (IST): The recent break with Cox appears to have been resolved as we have not encountered any new reports.
Update 16 (02 December 2022)
Update 17 (06 December 2022)
15:03 (IST): The Downdetector platform is reflecting an increasing number of reports of problems with Cox’s Internet services.
Update 18 (January 10, 2023)
Update 19 (January 18, 2023)
17:41 (IST):The outage seems to have cleared up, as we don’t see any new reports about Downdetector.
Update 20 (May 3, 2023)
17:00 (IST): Cox’s internet service has been restored in the affected areas.
Update 21 (May 15, 2023)
11:32 (IST): Some users of Cox relationship another internet service outage.
16:00 (IST): Cox’s internet service appears to have been restored for affected users.
Update 22 (May 17, 2023)
Update 23 (May 18, 2023)
4.30pm (IST): It appears that Cox’s internet service has been restored for affected users as reports of the issue stopped surfacing hours ago.
Update 24 (June 5, 2023)
Update 25 (June 6, 2023)
16:06 (IST): The latest cable and internet issues Cox reported appear to have been fixed.
Update 26 (June 20, 2023)
17:30 (IST): Internet problems have already been solved for those concerned.
Update 27 (June 21, 2023)
17:00 (IST): The latest internet outage has already been fixed by Cox’s team.
Update 28 (June 28, 2023)
Update 29 (June 29, 2023)
17:30 (IST): It appears that the issue has been resolved as the related reports have stopped appearing.
Update 30 (July 11, 2023)
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